FAQ
Shipping & Delivery
Once you finalize your design, your personalized gift is carefully handcrafted and prepared for shipping. For customers in the USA, delivery typically takes 5–10 business days, while international orders usually arrive within 7–12 business days, depending on the destination. We prioritize fast, reliable fulfillment so your special gift reaches your loved ones on time.
Yes! We ship worldwide. No matter where you are, Adofaiz ensures your personalized gifts and custom pet products can reach you or your loved ones. International shipping times may vary slightly depending on customs and local postal services, but we always strive to deliver your gift as quickly as possible.
Absolutely! Once your order is shipped, you can track it easily using your account information. We provide a tracking number and real-time updates so you can see exactly where your personalized gift is at every step, giving you peace of mind until it arrives safely.
Customization & Design
Yes! At Adofaiz, we empower you to design your personalized gifts exactly the way you want. Our intuitive tools make it simple for anyone to create beautiful, heartfelt designs—no prior design experience is needed. You can add text, images, and choose from various customization options to make your gift truly one-of-a-kind.
We offer a variety of premium customization methods to make your gifts unique:
DTG (Direct-to-Garment) Print for vibrant, full-color designs on apparel
Embroidery, including unlimited color options for a luxurious, textured look
Mug Printing for personalized mugs with your chosen text or image
Whether it’s a special pet portrait, a heartfelt message, or a creative design, we ensure every detail is crafted with precision and care.
Absolutely! Once your order is shipped, you can track it easily using your account information. We provide a tracking number and real-time updates so you can see exactly where your personalized gift is at every step, giving you peace of mind until it arrives safely.
Product & Quality
At Adofaiz, we use high-quality materials to ensure every personalized gift lasts. For apparel, we primarily use cotton and polyester blends, providing comfort, durability, and vibrant printing results. For other products like mugs, cushions, or pet items, we select premium materials suited for each product type to guarantee longevity and a luxurious feel.
Yes! All our custom pet products are made with pet-safe materials and printing methods, ensuring your furry friends can enjoy them safely. We prioritize quality and safety, so you can gift your pets with peace of mind.
The durability of your personalized gift depends on its type and usage. Apparel with DTG or embroidery is designed to withstand regular wear and washing. Items like mugs, cushions, or pet products are made to last with proper care. We provide detailed care instructions with every product to help your gift stay beautiful for years to come.
Returns & Satisfaction
Each Adofaiz item is made uniquely for you, so return and exchange eligibility varies by product. Please check the item details on the product page for specific return and exchange information before placing your order.
Cancellations: accepted
Request a cancellation: within 5 hours of purchase
Absolutely — 100%! Your happiness is our top priority. Every personalized gift we create goes through strict quality checks to ensure it meets our premium standards. If you’re not completely satisfied, reach out to our customer service team, and we’ll do everything we can to make it right.
Orders & Payment
At Adofaiz, we accept all major payment methods, including credit/debit cards, PayPal, and other secure online payment options. Our checkout process is fast, safe, and encrypted, ensuring your personal and payment information is always protected.
Because every product is custom-made, return and exchange eligibility depends on the specific item. Please check the item details on the product page to see if your purchase qualifies. We always strive to ensure customer satisfaction, and our support team is happy to assist with any questions about returns or exchanges.
No, sorry. Currently, we do not provide gift wrapping services. However, all our personalized gifts are carefully packaged to ensure they arrive safely and in perfect condition.